My Smartshow will not open [Resolved]

I ordered, paid for and downloaded Smart Show 3D.  When I go to open it, it asks for my Key Code, which I supply, along with my email.  Then, it says its an invalid Key Code.  I have contacted Technical Support with all of my information.  It's been a day and no one has replied.  I am frustrated and losing time, as I need to get a slideshow done for my son's wedding.  I would really like some help.

someone please help me. I bought the full version and it won't open on my tablet so I tried downloading it to my laptop and it says I reached the llimit of 3 downloads. I have not used it yet and I can't download no more. I have contacted support center and it's been almost a whole day with no respoind.

ho comperato la versione deluxe messo i codici messa la mia email quando batto chek si blocca e mi dice di contattareil supporto senter

A year after I purchased it your program refuses to let me use it. The message says my trial peril over after I had it for one year. Per your support if I want to use it I have to buy your updated version. How can you sell a product and then lock the owner out just because you update it. It is the owners choice to update if they want to. This seems highly unethical. Do you have an explanation?

This was the response they gave when I posted in support:

"Our database shows that you purchased the software over one year ago. There have been several important updates since then. The free updates period (12 months) has expired, so you need to order an update to use the current version."

Problem was finally resolved. Was given a new link to download and a new key. I was told that it was a server error and apparently the original reason, indicated above, was not true. Anyway support did handle the problem after a bumpy start. However they cautioned me not to do any updates. Had no plans to but it seem contradictory to the problem.