• Registered: 2014-06-21
  • Posts: 6

Topic: Converted pskp to Mp4, No sound [Resolved]

I have about 15 different pskp files that I need to convert to Mp4, to combine these into a couple of longer slideshow segments.  I converted one previously with no issues.  Yesterday I converted a file but get no sound.  Tried different settings and still no sound.  What am I doing wrong or what am I missing?  I also wrote Tech Support yesterday and am also awaiting their response.  Any help appreciated.  Thank you.

  • Registered: 2014-01-29
  • Posts: 311

Re: Converted pskp to Mp4, No sound [Resolved]

Hi!

Your audio files may have some rare codec that can't be processed by SmartSHOW 3D. If this is the case, I recommend that you convert them into MP3 or WAV before adding to the project.
If it doesn't help, please wait for a reply from tech support, they may need you to send them some files to find out what exactly causes the problem.

  • Registered: 2014-06-21
  • Posts: 6

Re: Converted pskp to Mp4, No sound [Resolved]

All of the music files I'm using are all MP3.  What's crazy is that just two weeks ago, I converted a file and it worked very well.  Not happening that way now.  Just a little confused as to why.  I did just update yesterday to version 20 and thought that might help but no difference.  I will likely need to wait on the tech support response.

  • Registered: 2014-06-21
  • Posts: 6

Re: Converted pskp to Mp4, No sound [Resolved]

All of the music files I'm using are all MP3.  What's crazy is that just two weeks ago, I converted a file and it worked very well.  Not happening that way now.  Just a little confused as to why.  I did just update yesterday to version 20 and thought that might help but no difference.  I will likely need to wait on the tech support response.

  • Registered: 2014-01-29
  • Posts: 311

Re: Converted pskp to Mp4, No sound [Resolved]

Hi!

Please note that MP3 files may have different audio codecs so some MP3 files may cause problems even though most of them work without a problem. I still recommend that you try converting your file to WAV or from MP3 to MP3 (most converters allow this) and see if it helps.

  • Registered: 2014-06-21
  • Posts: 6

Re: Converted pskp to Mp4, No sound [Resolved]

Thanks for the suggestion.  I did try converting from the MP3 to WAV and this worked for most of the songs.  On a few of the songs that it did not work, I searched out the built in music files that come with the program and used several of these.  Thanks for the help!

  • robc
  • Newbie
  • Offline
  • From: High Point NC
  • Registered: 2022-11-02
  • Posts: 2

Re: Converted pskp to Mp4, No sound [Resolved]

Ok I am having the same issue with no sound using MP3 files..
I do have the AVS Audio Editor program which will convert the MP3 to MP3 but what settings should I select?
The orginal file is 9600Hz 32bit 2 Channels and I can change it to 44100Hz 16 bit 2 Channels, will that work??

  • robc
  • Newbie
  • Offline
  • From: High Point NC
  • Registered: 2022-11-02
  • Posts: 2

Re: Converted pskp to Mp4, No sound [Resolved]

Good News !!
I used AVS Audio Editor and converted my orginal music file (MP3) which was 9600Hz 32bit 2 Channels to 44100Hz 16bit 2 Channels and it works now !!

  • Registered: 2014-01-29
  • Posts: 311

Re: Converted pskp to Mp4, No sound [Resolved]

Hi!

Good to hear that you're up and running.  Personally, I prefer Cloudconvert, but you can use any audio converter or free online service to convert your music files.