• Registered: 2020-12-13
  • Posts: 3

Topic: Activation problem [Resolved]

I haven't received an answer in the support center yet on how I can use the purchased SmartSHOW 3d program either on my computer or on my laptop! Of course, I would only use one at a time.
Thanks for the help!

I can't report on support because it rejects with an invalid name error !!!

  • Registered: 2014-01-29
  • Posts: 311

Re: Activation problem [Resolved]

Hi!

Yes, you can install and use the license on one device only. If you want to transfer it, just install the program on a  new pc, then activate it with your key. It will be transferred automatically.

  • Registered: 2020-12-13
  • Posts: 3

Re: Activation problem [Resolved]

I did it that way and it didn't work out!
1. Delete from PC, turn off PC.
2. Laptop turns on, installs, SmartShow3d starts, Enter key, enter data, then check.
I then receive this error message: Activation attempts exceeded.Please contact Technical Support, providing your key and order number.
Anyway, where can I see that the program is activated?
thanks for the reply

  • Registered: 2014-01-29
  • Posts: 311

Re: Activation problem [Resolved]

Judging by the error, your key is out of the activation attempts, so the software can't be activated.
You need to contact our Support Team - they will refresh the attempts for you. You can do it here: https://smartshow-software.com/support.php

If the software is activated, you won't get the trial screen with the days counter every time you start the program. When you create a video, a trial version will put a watermark on it.

  • Registered: 2020-12-13
  • Posts: 3

Re: Activation problem [Resolved]

Thank you for the advices!
I made the contact and there was really a problem with the key.
I interpret that there is an activation limit, there is an activation limit, and once it is reached, it cannot be activated.
If this is the case then it is a problem for me because I often install the program between my pc and laptop!

  • Registered: 2014-01-29
  • Posts: 311

Re: Activation problem [Resolved]

In this case, you can consider purchasing the second license with a 50% discount. Then you won't have to transfer the program between your devices every time you need a video. Just contact our support and they'll give you a special link.