• Registered: 2017-10-24
  • Posts: 2

Topic: Can't use program even though I've paid for it [Resolved]

I am truly upset
I didn't want to wait for the 10 days as i wanted all the features now
so I paid for it but now i can't use anything
I have sent many messages but do not get anything back
where am i suppose to put the key as it doesn't give me anywhere to put it
so if you have had this problem let me know how you resolved it

  • Registered: 2017-10-24
  • Posts: 2

Re: Can't use program even though I've paid for it [Resolved]

worse yet it looks like i may have bought it twice as they don't realize i have already paid for it never mind the 10 day free trial

  • Registered: 2014-01-29
  • Posts: 311

Re: Can't use program even though I've paid for it [Resolved]

gowgarnet,
If the activation window doesn't appear, you can enter the key inside the program: Help > Enter Key.
Please check your support ticket as well, I'm sure there should be a reply.
You see, sometimes there can be too many requests, and it may take some time to receive a reply. Our operators do our best to respond asap, and you'll certainly get a reply within one business day, except for weekends and holidays.

  • Registered: 2017-05-20
  • Posts: 1

Re: Can't use program even though I've paid for it [Resolved]

Habe mein Programm deinstaliert,und neu geladen ,es geht nicht auf
bitte um eine antwort ,ich bekomme es nicht auf ,soll ich das Programm noch
mal neu kaufen ,
vielen Dank
von brigitte   Wilimzik

  • Registered: 2014-01-29
  • Posts: 311

Re: Can't use program even though I've paid for it [Resolved]

brigittewilimzik, what do you mean by "es geht nicht auf "? Is there any error message?
Also, I have just contacted tech support - they have already replied to you in your ticket #37164, please check it.

  • Registered: 2018-03-01
  • Posts: 1

Re: Can't use program even though I've paid for it [Resolved]

I have paid for the software, it was charged to my account.  However, I was never asked for my email address or physical address to send the link to.  So now, I have paid for something that I don't have.  I have no receipt number or order number or link to download the full version, but I have been charged for the pro version and for a CD to be sent to my home.  PLEASE HELP!!!  Is there a phone number I can call to talk to someone?

  • Registered: 2014-01-29
  • Posts: 311

Re: Can't use program even though I've paid for it [Resolved]

Karen Fisher,

All our orders are processed by MyCommerce.com (Digital River), so you need to contact Order Support at ordersupport@mycommerce.com
Give them all the details you have: name and surname, payment method, telephone number, software name, approximate purchase date - they will locate your order and re-send it to you since they have the full order database.

They usually reply within a day, but if the time is pressing, get in touch with our tech support here: http://smartshow-software.com/support.php
- our operator will provide you with the telephone numbers to call MyCommerce Support Team.

  • Registered: 2018-08-16
  • Posts: 1

Re: Can't use program even though I've paid for it [Resolved]

Hi.I ordered full version but when I create video I cant share this video to YouTube our other place.Why?I enter key inside the program: Help > Enter Key but anyway nothing to change!

  • Registered: 2014-01-29
  • Posts: 311

Re: Can't use program even though I've paid for it [Resolved]

aga1807,

Please contact our tech support here: http://smartshow-software.com/support.php
Our operators will help you fix the problem.