Topic: Failed to load file

It seems like none of my .heic pictures are loading. I changed them to a jpg and still no luck. saying failed to load file. please help, just wasted  80 bucks on this program.

Re: Failed to load file

Hi!

The images should work fine in the JPG format. Please contact the technical support with a detailed explanation of the problem:  https://smartshow-software.com/support.php
They'll help you add your photos to the slideshow.