• Lal
  • Newbie
  • Offline
  • Registered: 2015-09-22
  • Posts: 3

Topic: Cannot load photos [Resolved]

I have Smartshow3d Pro, version 7.15.

I select New Project, then Slideshow in 5 minutes, then select a template(or not), add a couple of photos and a music track. Finally a window is displayed saying "Loading..."  but nothing happens. Whether I'm trying to load 1 photo,10 photos or 100 photos, it stuck. Whether I'm adding a music track or not it stays stuck on loading.

Any help is appreciated.

  • From: Travelling the world :)
  • Registered: 2014-01-24
  • Posts: 359

Re: Cannot load photos [Resolved]

This happens when you don't have the latest video card driver compatible with your Windows version. You need to look up your video card make and model, then go to the manufacturer's website and download the latest driver.
If you need help with doing that, please contact our support team here: http://smartshow-software.com/support.php - they'll ask you for the details of your computer system and help you find the right driver.

  • Lal
  • Newbie
  • Offline
  • Registered: 2015-09-22
  • Posts: 3

Re: Cannot load photos [Resolved]

Hi Lesley
I sent the email as requested and i got this reply:-

You sent an email to techsupport@ams-soft.com. This address is currently not monitored by our support team; it is used for automatic notifications only. All customer requests are now handled by AMS Software Customer Support Center to ensure greater speed and efficiency.

Please submit your support request to the Customer Support Center: http://ams-photo-software.com/support/

  • From: Travelling the world :)
  • Registered: 2014-01-24
  • Posts: 359

Re: Cannot load photos [Resolved]

Hi Lal, you should not send an email, you need to submit a ticket here: http://smartshow-software.com/support.php as I suggested. The email address you found is used for automatic notifications only. Our support staff can be reached in our online support center via the link I gave you.