• Registered: 2023-10-14
  • Posts: 7

Topic: Missing image

When I try and create a video, before it begins it comes up with a message to the effect that there is a missing image (which it names) and asks me if I wish to continue. If I say "Yes" it all seems to work fine and I can see no blank images in the final video.

However, going through all the slides, I can find no reference to the missing image, nor see a "grey" blank missing image.

So my questions are...

1. Why is it doing this?
2. Is there a way to find out what slide is supposedly missing the image?
3. How can I fix this problem?

FYI - I have the latest version of SmartShow3D and have been using it for some time now and have never come across this before.

  • Registered: 2023-10-14
  • Posts: 7

Re: Missing image

Three weeks now and no response - doesn't bode well.

  • Registered: 2014-01-29
  • Posts: 321

Re: Missing image

Hello Mark,

I am very sorry for a delayed reply.

Have you contacted our Customer Support? Our colleagues will definitely help you. You can create a new ticket here: https://smartshow-software.com/support.php