• Registered: 2014-06-21
  • Posts: 6

Topic: Failed to Load File [Resolved]

Just like Papas1775 on 12-27, I have a folder with some .heic pictures that are not loading into my slideshow.  Most of my other files are .jpg and they loaded fine.  I saved these as .jpg but they still don't load.  Any solutions so I can get these into my slideshow?

  • Registered: 2014-01-29
  • Posts: 311

Re: Failed to Load File [Resolved]

Hi!

Could you try converting the images to JPG using another converter? If it doesn't help, please send one of your images to the technical support for a test: https://smartshow-software.com/support.php
They'll help you find out what is causing the problem.