• Registered: 2019-09-04
  • Posts: 1

Topic: How do I access my video backgrounds

Hi all. I have installed my licensed video backgrounds to use with SmartShow 3D but cannot locate the video files anywhere in the program. I noticed that I do have access to jpegs of the video file image but not the video itself. I'm sure the files are installed on my computer. Where are the videos located and can they be brought into the program?
Thanks,
Marc

  • Robin
  • Robin
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  • From: Albuquerque, New Mexico, USA
  • Registered: 2015-07-13
  • Posts: 87

Re: How do I access my video backgrounds

Marc Gold wrote:

Hi all. I have installed my licensed video backgrounds to use with SmartShow 3D but cannot locate the video files anywhere in the program. I noticed that I do have access to jpegs of the video file image but not the video itself. I'm sure the files are installed on my computer. Where are the videos located and can they be brought into the program?
Thanks,
Marc

Hello, Marc. Sorry to hear that you are experiencing some problems with SmartSHOW 3D. Would you make a screenshot showing your issue and attach it to your message for our support team: https://smartshow-software.com/support.php? They'll do their best to help you solve the problem.