• Registered: 2016-12-28
  • Posts: 3

Topic: How to mute music for some slides [resolved]

I have a slide show project that has pictures and videos in it. I added music (mp3) files that are owned by me to the project. For the slides that were videos, I made the sound - music volume zero or turned off. When I play the project, the music is muted for those video's, but when I create an mp4 of the project, the music doesn't mute for the video slides.

Is this a bug?, seems like it is. Need help please.

Thanks, Carole

  • Registered: 2014-01-29
  • Posts: 304

Re: How to mute music for some slides [resolved]

Hello!

Have you tried using other music files and converting to a different video format (for example, AVI)?

  • Registered: 2016-12-28
  • Posts: 3

Re: How to mute music for some slides [resolved]

Yes, I tried AVI and that didn't work. I don't think it is my mp3s.

  • Registered: 2014-01-29
  • Posts: 304

Re: How to mute music for some slides [resolved]

In this case, I suggest contacting our tech support here: http://smartshow-software.com/support.php
They will find out what causes the issue and pass your project to the engineers if needed.