• jim
  • Newbie
  • Offline
  • Registered: 2020-03-25
  • Posts: 1

Topic: No audio on published mp4 [Resolved]

Currently trialling Smart Show 3d.  Created a small show of 15 slides with 2audio tracks.  Plays fine in oreview mode incl. tracks BUT it took hour and half to publish to mp4 and the finished video had no sound!

  • Registered: 2014-01-29
  • Posts: 311

Re: No audio on published mp4 [Resolved]

Hi Jim!

Have you tried changing the codec before converting the video?
https://i.imgur.com/uIW4t6c.png

If you have, please contact our Support Team - they'll suggest other solutions.