NO Passwords for CONTENT ZIP Files

Re: NO SERIALS for the Template ZIP files of SmartShow 3D Deluxe v12
PayPro Invoice Order ID: 17333821 dated 07/26/2019

Greetings AMS,

I purchased AMS SmartShow 3D Deluxe v12 with THREE template packs.

Payment processor PayPro sent an email providing the download links for SmartShow 3D and the 3 content packs.  The email provided the serial number for the SmartShow software.  But it did NOT provide serial numbers for the 3 content packs.

The templates downloaded as ZIP files.  The three template packs are:

    Modern Slideshow Effects for SmartSHOW 3D
    “Happy Together“ Template for SmartSHOW 3D
    “Our Vacation” Template for SmartSHOW 3D

When I attempt to open the ZIP file for each Contact Pack, I am asked for a password or SERIAL number to open each ZIP file.   BUT I WAS NOT PROVIDED WITH ANY PASSWORDS Or SERIAL NUMBERS FOR ANY OF THE 3 TEMPLATE PACKS.  Therefore, I cannot open any ZIP files and access the 'templates'.

I contacted PayPro customer support.  PayPro told me to contact AMS for the MISSING serial numbers.

AMS, please provide me with the serial numbers / passwords for the three template packs listed above. 

Thank you for your assistance,
Preston Mitchell

PS:  I ALREADY SENT TWO SUPPORT TICKETS WITH NO RESPONSE.  PLEASE SOME MODERATOR HERE PASS THIS MESSAGE TO AMS.