• Registered: 2023-03-13
  • Posts: 2

Topic: Cut Video problem [Resolved]

Hello,
The very first time I cut the video the pop-up message asked me if I want the length of the slide match the length of the video. I selected yes and also, checked the checkbox "Do not ask again". It did it right, and I assumed it would behave the same way for other cuts. But it didn't, and I don't have a pop-up message anymore, and no way to do it from the Cut Video screen. I can obviously just cut the slide in the timeline, but that is not very convenient.

Please, advise.

Thanks,
Peter

  • Registered: 2014-01-29
  • Posts: 306

Re: Cut Video problem [Resolved]

Hi Peter,

I'm sure this issue can be resolved by a quick chat with our customer support team. Please submit a ticket here: https://smartshow-software.com/support.php

  • Registered: 2023-03-13
  • Posts: 2

Re: Cut Video problem [Resolved]

Hi,
In case anyone have the same issue, it has been fixed with the help of the support team. The solution is to completely reinstall the program.

Thanks,
Peter