Have you contacted the technical support team? They should be able to help you with this problem. Please  reach out to the customer service at https://smartshow-software.com/support.php

New user here. Ive been using the software for a few days and it was working fine until yesterday. I cannot create a new project using a template. After Im done adding my pictures in jpg format I press next and im taken to the add music/sound screen. When I press next I get a progress bar that crashes at about 40 - 60%.

The program has also crashed on me when I was modifying slides in the story board.

Has anyone seen this issue?

Thanks

Bob